How do I get help?
Email support@akariq.com with your partner business name, environment, order ID or consumer reference, request ID, timestamp and a description of what happened. Include redacted request and response examples when useful.
Do not send API keys, webhook secrets, card details, QR codes or activation credentials in an ordinary support report. Akariq can use the order ID to investigate.
Who charges the consumer?
Your business does, through your payment provider. Your prepaid Akariq balance pays for the separate supplier purchase through the API.
Who sends the consumer’s email?
Your business delivers reseller purchases through its own email, app or website. The installation endpoint supplies the details you need. Akariq does not automatically send a consumer delivery email for reseller orders.
Is there a partner dashboard?
Yes. Open the partner dashboard to view your wallet balance, browse account prices, inspect orders and installation details, add funds, and export loaded transaction records. Use a dedicated dashboard key supplied by Akariq. The key stays in the open page and is cleared on disconnect or reload.
See Using the dashboard for permissions and the sandbox link. Account approval, key issuance and webhook setup remain managed by Akariq.
Can I sell at my own price?
Your business controls its consumer offer. The API returns your Akariq purchase price under the agreed account pricing. Confirm your commercial terms before launch; this site does not promise a fixed discount or margin.
Can I top up an existing eSIM or check data usage?
Those operations are not currently exposed by the reseller API. Wallet funding adds money to your partner account; it does not add data to an eSIM. Contact support for help with an existing purchase.
What if an order seems stuck?
Retrieve its current status. If it is pending_review, contact support with the same order ID. Do not place another order or refund solely because of a timeout: an eSIM may already have been issued.
Can I cancel or refund through the API?
There are no self-service cancellation or refund endpoints today. Contact Akariq for review. A refund you send through your own payment provider does not automatically reverse an Akariq purchase.
Does the API support multiple currencies or bulk carts?
Purchases and balances currently use USD cents. Submit each plan as its own order with its own reference and idempotency key. Currency conversion and any consumer cart behavior belong to your integration.